Reference

sky247 legal terms for your account

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REQUEST ROUTES

Where to send legal requests

If you want a legal reply, write from your registered email or use the form in your account area. We sort requests by subject so data access, correction, deletion, and consent changes reach the right team. For anything tied to a UPI, Paytm or PhonePe record, add the reference number and the date so we can match it without back-and-forth.

Team online

Registered email

Send the request from the email on your account and say whether you want access, correction, or deletion. We use that match to protect your records and avoid replies to the wrong inbox.

In-account form

Use the form inside your account when you want a written trail. Add the field you want changed, any dates, and the payment channel if the request touches a UPI, Paytm, or PhonePe record.

Escalation desk

If a request needs a manual check, the desk handles follow-up and keeps the same case number. You can mention local law, document updates, or a privacy concern and we will route it.

DATA CARE

How we keep your records safe

We keep account data only as long as needed to run the account, handle disputes, meet local law, and answer your requests.

Data storage

We store the details needed to open and maintain your account, answer legal requests, and handle disputes. When a record is no longer needed, we remove or anonymise the parts that the law does not require.

Cookie use

Cookies remember session state, language choice, and sign-in status. They also help us spot unusual logins, and you can clear them in your browser if you want to end the session tracking.

Account checks

Before we change sensitive details, we may ask you to confirm your registered email, phone, or payment reference. That extra check keeps the account file tied to the right person.

Record retention

We keep records only for the period needed to run the account, settle disputes, and meet local law. After that period, the data is removed or kept only in an anonymised form.

Change requests

If you want a correction or deletion, send the request from the contact on file and name the exact field. That lets us match the request to the right record without delay.

Contact routing

When a request arrives through email or the form, we route it to the legal desk and keep the same case number. That trail helps you follow progress without repeating the details.

Legal questions you may ask

Before you open an account, you may want to know which terms apply, how we keep records, what cookies do, and where to send a request. This section keeps those points in one place, with access depending on local law and available where local law permits. The same contact route handles correction, deletion, and access requests so you do not need to repeat the same details.

The terms shown when you accept them apply to your account, together with the local law that governs your location. If local law changes, we may update the wording and ask you to accept the new version.

We use account data to verify identity, keep records, answer requests, and handle disputes. Where a request touches UPI, Paytm, or PhonePe, we match the reference details against the account file before we make a change.

Yes. Send the request from your registered email or use the form in your account area, name the exact field, and add any supporting record so we can confirm the change quickly.

We keep records only as long as needed for account handling, dispute work, and the law that applies to your location. After that period, we remove or anonymise the parts we no longer need.

Cookies remember session state, language choice, and sign-in status. You can clear them in your browser, though you may need to sign in again and reset the preferences stored for your session.

Use the registered email, the in-account form, or the support desk. Include your account name, the request type, and any reference number so we can route it without delay.

Access depends on local law and is available where local law permits. If a rule changes, we may adjust what you can see or do after the next account sign-in.

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